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In our many years reviewing health system cash flow, we’ve found that returned goods are one of the largest areas of claims identified and recovered. Significant money may be lost during the return process, due to lack of proper communication between the Accounts Payable, Purchasing, and Receiving departments. Ideally, a health system’s returns policy would require all departments to return items through the Receiving (or Shipping) department, with persistent follow up by Accounts Payable or Purchasing. This back and forth communication is crucial to ensure no funds are lost. These communications should be properly documented, and departments should task one […]